INFORMATION NOTICE ON PERSONAL DATA PROCESSING (GDPR Art. 13)

Service: Reflectiqa (Diary & Psychologist Feedback App)
Effective date: 25-12-2025 | Version: 1.1

1. Data controller

Ethos solutions, MB (Company Code: 306689726; VAT Code: LT100016734817)
Address: Gėlių g. 4, Didžiulių k., LT-60295 Raseinių r., Lithuania
Privacy contact: info@reflectiqa.app.

2. What data we process

Depending on how you use the Service, we may process:

Account data: email, login credentials (stored as password hash), preferences.
Diary data: your Journal Entries (text-only) and metadata (dates, tags).
Review data: Submitted Entries and Reviews written for you.
Subscription/billing data: subscription status, invoices, and payment metadata via Stripe.
Technical/security data: IP address, device/browser data, security logs.
Support data: messages you send to support and our replies.

Important: Your Entries may contain special category data. You choose what to write and what to submit.

2.1 Where your data comes from

We receive personal data:

Directly from you when you use the Service.
From Stripe (payment info).
From your device/browser (technical logs).
From analytics (if consented).

3. Purposes and legal bases

We process personal data for:

Providing the Service – Contract.
Providing Reviews – Contract and Explicit consent (where required).
Payments and accounting – Contract and Legal obligation.
Security – Legitimate interests.
Analytics – Consent.

3.1 Is providing data mandatory?

Yes, for core features (Account, Subscription). Reviews require you to submit entries.

4. Recipients

We share data with: Stripe, hosting providers, analytics providers (with consent), and professional advisers.

5. International transfers

We use Standard Contractual Clauses (SCCs) for transfers outside the EEA.

6. Retention

Entries/Reviews: Until deleted or account closed. Billing records: ~10 years. Logs: ~6-12 months.

7. Your rights

You have rights to access, rectify, delete, restrict, and object to processing, and to withdraw consent.

Complaint authority (Lithuania): VDAI.

Contact: info@reflectiqa.app.